Return & Refund Policy

Damages and issues

Items returned as defective, damaged, or if it's the wrong item will always be approved. Please inspect your order upon receipt and contact us immediately at or call us at 818-287-4931, or use the Contact Page so that we can guide you through the process and make it right.

For a return, your item can be unworn or slightly used, with tags that can be unattached to the item, and with its original opened packaging when possible. You’ll also need proof of purchase such as the invoice.

Please notify us within 30 days for a return. To start a return, contact us at or you can call 818-287-4931, or use the Contact Page on the Bluerazberi website. All return requests will be addressed within 24 hours of receipt.

After you have contacted us, we will give you instructions on how to return the item. Pack the goods with original packaging and tags.

You can always contact us for any return questions at or the Contact Page on the Bluerazberi website. Also, you can call us at 818-287-4931.

No fees are charged for returns of any kind.


We will notify you once we’ve received your return. You’ll be automatically refunded on your original payment method within 3-5 business days. If more than 5 business days have passed after we received your return, please email us at or call us at 818-287-4931.

Warranty/Defective Item

If an item is defective (such as broken or torn) when you receive it, or after use within 30 days after receipt of the item, please contact us within the 30 days by calling us at 818-287-4931. You can also use the Contact Page on the Bluerazberi website or email us at We will pay for the cost of shipping the item back to us. Once we receive it, you will then receive your refund.

Warranty For Moissanite

If your Moissanite stone is larger than .03 carats, it will come with a Limited Warranty for 1 year. If there is an issue with your jewelry piece, please call us at 818-287-4931 or use the Contact Page on the Bluerazberi website. You may also email us at We will give you instructions and email you the address label of the manufacturer to send your piece to. Shipping cost will be paid by Bluerazberi.

Non-returnable items

All items are returnable. Please call 818-287-4931 or email us at if you have questions or concerns about your specific item.


The fastest way to ensure you get what you want is to return the unwanted item, and once the return is received, make a separate purchase for the new item. Shipping of the original item will be free. Just let us know you are sending the item back. Email or call 818-287-4931, or use the Contact Page on the Bluerazberi website.


If you want to cancel an order, please contact us at or use the Contact Page on the Bluerazberi website, or call 818-287-4931. We will help you ASAP. Please contact us as soon as possible. The process time to fulfill an order is quick and once it's mailed out, cancellation or changing your mind will not be possible. At this point, you would have to wait until you receive the item and do the return process as explained in this policy.